Terms & Conditions

Welcome to We Love Sparks! These Terms and Conditions govern the use of our website and the purchase of products via our online store. By accessing our website or placing an order, you agree to these terms.

1. General Information

These Terms and Conditions apply to all transactions made on www.welovesparks.com.

    • The site is owned and operated by 3gunna.
    • All purchases are subject to Belgian law.
    • We sell products to individuals who are at least 18 years old.

If you do not agree to these terms, please do not use our services.

2. Ordering Process

2.1 Placing an Order

    • Select your items and add them to your cart.
    • Proceed to checkout and provide the required information.
    • Confirm your order and complete payment.
    • You will receive an order confirmation via email.

2.2 Order Acceptance

We reserve the right to refuse or cancel an order for reasons such as stock unavailability, suspected fraud, or incorrect pricing.

2.3 Changes or Cancellations

Contact us immediately if you wish to change or cancel your order. We cannot guarantee changes after an order is processed.

3. Pricing and Payment

3.1 Prices

    • All prices are listed in EUR (€) and include VAT where applicable.
    • Prices do not include shipping fees, which are displayed at checkout.
    • Prices do not include custom fees or charges.
    • We reserve the right to adjust prices at any time.

3.2 Payment Methods

We accept the following payment methods:

    • Credit/debit cards
    • PayPal
    • Other methods as indicated at checkout

Payments are processed securely through our payment provider. We do not store your payment details.

4. Shipping and Delivery

4.1 Shipping Areas

We currently ship to the countries listed in the checkout options.

4.2 Delivery Times

    • Delivery times vary based on destination. Estimated delivery times are provided at checkout.
    • Delays may occur due to unforeseen circumstances.

4.3 Shipping Costs

Shipping costs are calculated during checkout based on your location and order size. Custom or import fees and charges are not included in the shipping costs.

4.4 Tracking

You will receive a tracking link if available.

5. Returns and Refunds

We aim for customer satisfaction. If you are unhappy with your purchase, please refer to our return policy below:

5.1 Right of Withdrawal (EU Customers)

    • You have the right to cancel your purchase within 14 days of receipt without giving a reason.
    • To exercise this right, notify us via email: hello@welovesparks.com.

5.2 Conditions for Returns

    • Items must be unused, in original condition, and in the original packaging.
    • Proof of purchase is required.

5.3 Refunds

    • Once we receive and inspect the returned items, we will issue a refund within 14 days.
    • Refunds are processed using the original payment method.

Exceptions: Custom or personalised items are non-refundable unless defective.

6. Warranty and Liability

6.1 Product Warranty

    • We provide a legal warranty for defective products as required by Belgian law.
    • Contact us if you encounter issues with a product.

6.2 Limitation of Liability

    • We are not liable for damages resulting from misuse of our products.
    • We are not responsible for delivery delays beyond our control.

7. Intellectual Property

All content on our website, including images, logos, and text, is the intellectual property of We Love Sparks or used with permission.

    • You may not copy, distribute, or use our content without written consent.

8. Privacy and Data Protection

We handle your personal data with care. Our data practices are outlined in our Privacy Policy.

9. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, strikes, or technical failures.

10. Dispute Resolution

These terms are governed by Belgian law. In case of a dispute, the courts of Leuven shall have jurisdiction.

    • EU customers may also resolve disputes via the ODR platform.

11. Changes to Terms

We may update these terms at any time. Changes will be posted on our website. Continued use of our site implies acceptance of any updates.

12. Contact Information

For any questions or concerns, reach out to us:
Email: hello@welovesparks.com
Address: Vlietstraat 10, 3200 Aarschot, Belgium

Thank you for shopping with We Love Sparks! ✨

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