Privacy Policy 

At We Love Sparks, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and purchase our products.

By using our site, you agree to the practices described in this policy.

1. Who We Are

We Love Sparks is an online store operated by 3gunna, based in Belgium. We offer a selection of products via our website at www.welovesparks.com.

2. Personal Data We Collect

We collect and process personal data when you:

    • Visit our website
    • Place an order
    • Contact us for information or support
    • Subscribe to our newsletter

Data We Collect

    • Identity Data: Name, surname, and username
    • Contact Data: Email address, phone number, billing and shipping address
    • Transaction Data: Details of your purchases and payment information (processed securely via our payment provider)
    • Technical Data: IP address, browser type, device information, and site interactions via Google Analytics
    • Marketing Data: Preferences for receiving marketing communications

We do not collect sensitive data such as health, religious, or political information.

3. How We Collect Data

We collect data through:

    • Direct interactions: When you place an order or contact us
    • Automated technologies: Cookies and similar tracking technologies
    • Third-party services: Google Analytics and WooCommerce

4. How We Use Your Data

We process your data to:

    • Process and deliver your orders
    • Manage payments and refunds
    • Provide customer support
    • Improve website performance and functionality
    • Send you promotional emails if you’ve opted in
    • Comply with legal obligations

5. Cookies and Tracking

We use cookies to enhance your browsing experience and for analytics purposes.

    • Essential Cookies: Required for site functionality
    • Performance Cookies: Track site usage through Google Analytics
    • Marketing Cookies: Track interactions for marketing purposes

You can manage cookie preferences via your browser settings.

6. Sharing Your Data

We do not sell your data. However, we share it with trusted partners when necessary:

    • Payment processors: To process transactions
    • Delivery services: To deliver your orders
    • Analytics services: Google Analytics for performance tracking
    • Website platform: WordPress and WooCommerce

All partners comply with GDPR requirements.

7. Your Rights Under GDPR

As an EU-based company, we adhere to the General Data Protection Regulation (GDPR). You have the right to:

    • Access the personal data we hold about you
    • Correct inaccurate or incomplete data
    • Request data deletion (where legally possible)
    • Object to data processing for marketing purposes
    • Request data transfer to another provider

To exercise your rights, contact us at: hello@welovesparks.com.

8. Data Security

We implement technical and organisational measures to protect your data against unauthorised access, disclosure, or loss. Our website uses secure connections (HTTPS) and partners with reputable service providers to ensure data security.

9. International Transfers

Our services may involve transferring your data outside the European Economic Area (EEA). We ensure appropriate safeguards are in place when this occurs, such as contracts based on EU-approved standard contractual clauses.

10. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements.

Retention periods:

  • Order details: 7 years (for tax and legal purposes)
  • Marketing data: until you unsubscribe

11. Marketing Communications

With your consent, we may send you emails about promotions and new products. You can unsubscribe anytime via the link in the email or by contacting us at hello@welovesparks.com.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page, with the updated date at the top. If significant changes are made, we will notify you via email or site notification.

14. Contact Us

For questions about this policy or your data, please contact us at:
Email: hello@welovesparks.com
Address: Vlietstraat 10, 3200 Aarschot, Belgium

Thank you for trusting We Love Sparks. 💛

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